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I just changed my name on my checking account today at a local branch. I got a new debit card with a new series of numbers on it. I am trying to make sure all of my auto deductions change over to the new number--I assume the new account number is the number on my new debit card, yes?
June 21, 2017 02:25:58 PM
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In reply to Rachel, Guilford
We're sorry for any confusion, Rachel, and we'll be happy to help.
We would like to take a moment to let you know that your Debit Card number and your Account number are not the same. Your Debit Card is linked to your Checking or Savings account for the purpose of making purchases or withdrawals, and it kept as a separate number for the protection of your account.
Typically speaking, when a name change is requested, the account number will not change, and you will only be provided with a new Debit Card. If you have any automatic payments that are being debited directly from your account, you should not need to contact the merchants as this information did not change. However, if any automatic payments were attached to your previous Debit Card, we recommend contacting them as soon as possible to prevent any late payments or declines with a purchase.
If you wish to verify that your account number remained the same after your visit to the Store location, you may always call and speak with a Banking Specialist at 1-888-751-9000. As always, you're more than welcome to also visit a TD store location. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We hope this helps, Rachel, and have a great day!
Customer Service Team, Mount Laurel
June 21, 2017 02:26:24 PM