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July 24, 2015 01:38:11 PM
In reply to zack, wilmington
Hey Zack, welcome to TD Helps and we're glad to respond your inquiry.
If your TD debit card is lost, you should receive a new debit card with different numbers on it. Please understand that it is for the protection of your TD account. If you have not yet done so, we recommend contacting us immediately at 888-751-9000 and one of our dedicated Banking Specialists will cancel the card for you right away and they're available 24/7 for your convenience. Once you're on the phone with them, they will also review the account activities after account verification. You may then either to request a replacement card to be mailed to your address on file; or you can visit any TD Bank Store, during lobby hours to get the replacement card made on the spot for you. Take a look here: http://bit.ly/TDStores for hours and locations near you.
Hope this helps, Zack. Please do not hesitate to come back if you have more questions for us. Have a great one!
LiShu R, Mount Laurel
July 24, 2015 01:39:05 PM
1 person recommended this
In reply to LiShu, Mount Laurel
My debit card was stolen and fraud was committed during that period but I have been reimbursed. I have gotten my new debit card but would like to know if the offenders can find out my account number and routing number through those skimmer devices.
jen, new york
August 19, 2017 07:37:21 AM
In reply to jen, new york
Good morning, Jen. Happy Saturday!
We're so sorry that your information was compromised, but it's great to hear that your funds were already credited back to your account.
We'll be happy to provide you with further peace of mind.
Typically speaking, when a fraudster is able to gain access to your debit card, they would have no way of obtaining your account number as this information is not connected to your debit card for them to obtain. Once the debit card they were able to access has been closed, and a new one has been issued, they will no longer have access to your funds.
We understand wanting to protect your funds in the future, and we'd like to take a moment to inform you that the security of your account is the number one priority here at TD Bank, and we're here for you to help safeguard your funds in the unfortunate event that fraud does occur.
If you're still concerned about the security of your account, you're more than welcome to contact our Fraud Department to discuss this further. Specialists are available between the hours of 7am to Midnight, 7 days a week, and can be reached at (800) 893-8554.
Thanks for stopping by today, Jen. Please let us know if you have any additional questions, and we hope you have a great weekend!
Brittany M, Mount Laurel
August 19, 2017 07:39:02 AM