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May 7, 2015 11:24:59 AM
2 people recommended this |
In reply to rich, Middletown
Welcome back, Rich and thanks for the follow up question!
Currently, TD Bank Stores are located on the East Coast, from Maine to Florida, and apologize that we do not partner with any banks in France or Europe at this time. For our most up to date list of locations, you can visit http://bit.ly/TDStores.
Although that is the case, we'd like to reassure you that you'll still be able to access the funds in your TD Bank accounts when abroad and we'll be happy to review how to best make that happen here.
First, if you plan to travel, we recommend contacting us with your trip information one week in advance to prevent any decline to your cards while you're away. You can do so by calling our Customer Service Line 24/7 at 888-751-9000, and we will be happy to place your travel notification. If you should need to reach us while outside the U.S., please call us from there via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. This can also be completed when you stop in to any of our Stores, Rich. If you'll be there obtaining Euro, you can also provide your travel dates and destinations then.
Another easy way to set a travel notification is to send us a Secure Message from your TD Bank Online Banking account. You can log in here: http://bit.ly/1eaISlq with your user name and password. You can then send us a secure message by clicking on the Customer Service tab, and using the Send a Message link. Please include your exact travel dates, destinations and any connecting flight information if applicable. You can also take advantage of this service should you need to reach us while away.
Please keep in mind that a travel notification helps us recognize unauthorized transactions on your account. Please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We'd like to let you know that your TD Bank Visa Debit card can be used at locations worldwide that accept Visa, and can be used with any ATMS that display the Visa or NYCE logos. TD Bank does not charge any foreign transactions fees for purchases made with your TD Bank Visa Debit card. We would like to take the opportunity to advise you about fees that can be incurred while using international ATMs.
Each withdrawal, transfer, and balance inquiry made at an ATM not owned by TD is subject to a $3.00 fee at this time, which is charged by TD Bank the same day the transaction is made (subject to change). Please check out our current Fee Schedule here: http://bit.ly/1cTejgt. This may be in addition to any fee assessed by the owner of the ATM or network, and may include fees for both withdrawals and balance inquiries.
Depending on the type of account you have with us, your non-TD ATM fees may be reimbursed with a $2500.00 daily minimum balance. You may check out the chart at the link above for information about the type of accounts needed to avoid non-TD ATM fees.
If you have one of these account types, we suggest keeping your foreign ATM transaction receipts. We want to make sure you are properly reimbursed for your fees! If your non-TD ATM fees are not automatically refunded to you, you can take these receipts to your local TD Bank store within 90 days for an immediate credit.
If you use any ATM in a foreign country, you may also incur international, currency exchange and usage fees regardless of the type of account you have at TD Bank. Please refer to http://bit.ly/1kb17UQ (pg. 45) for more information about what type of fees to expect.
Just in case you'll be using a TD Bank Visa Credit card during your trip, you can provide your travel information to us by reaching a Specialist on 888-561-8861, 24/7, or to reach TD Card Services from an international location, please use the toll-free collect number 706-644-3266.
If you have any questions at all, Rich then please give us a call using the number first mentioned above, or stop in to see us, and we'll be glad to help.
Thanks again for writing in and we hope you have a great trip!
Kristen P, Mount Laurel
May 7, 2015 11:26:14 AM
In reply to Kristen, Mount Laurel
Does TD Bank have any overseas ATM partner or network relationships that might eliminate the overseas ATM withdrawal fee? I will be traveling to Europe soon. Thank you.
robert, delray beach, fl
July 17, 2015 05:13:40 PM
In reply to robert, delray beach, fl
Hey Robert, thanks for coming to TD Helps.
Although we do not partner with any other Financial Institution within or outside of the US, however; when traveling, you can make an ATM withdrawal from any ATM machine that displays the VISA or PLUS logo. Please note; fees may apply when using a non-TD ATM. We encourage you to check out our current fee schedule: http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card out of the country. If you're unable to find an ATM that is compatible, with the TD Bank Debit Card, another option for your card would be to obtain a VISA Cash Advance.
To avoid any interruptions to your TD Debit Card usage while you're in Europe, we recommend placing Travel Notifications on your accounts. If you have not already done so, you can by calling our Customer Service Line at 888-751-9000. If you're setup for online banking, another option would be to send a secure message using www.tdbank.com and request the Travel Notifications be added to your account. To send a secure message you must first log on to your TD Bank online profile. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. You are always welcome to stop by your local TD Bank Store during normal lobby hours to set up your travel notification. You can also visit us during lobby hours for help with this request. Please take a look here: http://bit.ly/TDStores for help locating a TD Store near you.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
If you have any questions while you are traveling internationally, you can reach us at (856)-751-9000. Additionally, you can call collect from a landline at (215)-569-0518.
We hope this helps, Robert. We hope you have a safe trip and have a wonderful weekend!
Justin B, Mount Laurel
July 17, 2015 05:15:03 PM