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August 19, 2014 08:51:57 AM
1 person recommended this |
In reply to Eliot, Brooklyn
We appreciate you joining us on TD Helps, Eliot and we look forward to answering your question.
Each withdrawal, transfer, and balance inquiry made by a Retail Customer at an ATM not owned by TD is subject to a $3.00 fee, which is charged by TD Bank the same day the transaction is made. The owner of the machine or network may assess a fee at the time of your transaction, including a fee for balance inquiries, in addition to any fees assessed by TD Bank.
We'd like to take this opportunity to let you know that we offer some accounts in which non-TD Bank ATM fees would be waive and we may reimburse you for fees charged by the owner of the non-TD Bank ATM at the end of each statement cycle if you maintain a $2,500 minimum balance for the entire statement cycle. Please look here, http://bit.ly/1cTejgt for fee information and the types of accounts needed to avoid a non-TD ATM fee, as well as http://bit.ly/1kb17UQ (pg. 40-41) for more information on what type of fees to expect.
Let us know if you have any other questions, Eliot.
Sandy D, Mount Laurel
August 19, 2014 08:53:41 AM
5 people recommended this
In reply to Sandy, Mount Laurel
Why did I get charged twice by using a different atm no bank has ever charged me twice?
May 6, 2015 04:33:56 PM
1 person recommended this
In reply to Rob, Turnersville
Good evening, Rob! Thanks for joining the conversation and we apologize for any confusion with your ATM transaction. We'll be glad to clarify.
Generally speaking, if you are a TD Bank Customer, each withdrawal, transfer, and balance inquiry made at an ATM not owned by TD is subject to a $3.00 fee right now. Please note that fees are subject to change and we encourage you to take a look at our current Fee Schedule here: http://bit.ly/1cTejgt.
We'd also like to let you know that the owner of the machine or network (the other bank) may also assess a fee at the time of your transaction, including a fee for balance inquiries, in addition to any fees assessed by TD Bank. This could be the reason that you're viewing two fees on your statement.
Please understand that even though we would like to review your account history directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, you are more than welcome to contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to see what may have occurred here.
If you are enrolled for Online Banking, you may also send us a Secure Message so that we can review your account further. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Additionally, you may visit any TD Bank Store for more information about these fees. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
We hope this provides some clarity, Rob, and please let us know about any other questions! Have a great night.
Kristen P, Mount Laurel
May 6, 2015 04:35:38 PM