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July 4, 2017 10:16:11 AM
In reply to VICTOR, PITTSTOWN
Hi Victor! Thanks for visiting us today at TD Helps.
While TD Bank doesn't offer warranties or warranty extensions on purchases made with a TD Bank Visa Debit Card, we do try to help if you have a problem with a purchase you've made using your debit card.
If you make a purchase with your TD Bank Visa Debit Card and the item is not what you ordered, or defective in some way, we can assist in filing a merchant dispute. Of course, we always encourage attempting to first work directly with the merchant to resolve the problem. If they are unwilling, we'd be happy to work to recover lost funds.
If you've had a problem with a purchase you made using your TD Bank Visa Debit Card, give us a call 24/7 at 888/751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc. We can file a Regulation E Form with you. This form will grant us the authority to act as your advocate and research the transaction. Whether you file this dispute by phone or in person, we will ask that you sign the form. If filed by phone, a copy will be mailed to you at your address on file which will need to be signed and returned to us.
We encourage you to click here: https://go.td.com/1onoJaz to check out all that is offered with a TD Bank Visa Debit Card.
We want to make you aware that Visa does offer warranty extensions and protections for some credit cards, such as the TD First Class Visa Signature Credit Card. You can find information about this service by clicking here: http://bit.ly/2tdfQNP. Once there you can click the link for eclaims, or click here: http://vi.sa/2oJQ9U1 for even more information about this service.
We hope this information has been helpful. Have a great 4th of July, Victor!
Customer Service Team, Mount Laurel
July 4, 2017 10:16:43 AM