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August 2, 2015 08:34:58 AM
In reply to Jeanne, iselin
We appreciate your visit here at TD Helps today, Jeanne. Let's get started on your question.
We'd like to inform you that in order for an account to be in an active status, activity on the account is needed. If no Customer-initiated activity (deposits, withdrawals, or debit card transactions) occurs on an account, it will be considered "Inactive" after a specified period of time. Checking or Money Market accounts are automatically changed to an "Inactive" status after 6 months of no Customer-initiated activity. Savings accounts are considered inactive after 9 months with no Customer-initiated activity. Once these accounts are in an inactive status, they will be "Dormant" after 3 or 5 years of no activity depending on your region or State.
Please keep in mind that once an account becomes "Dormant," it can be turned over to the State after a number of years, depending on your location. We'd like to provide a little information for you regarding Dormant accounts. Please see the article listed here: http://1.usa.gov/1ED20S9, which reviews information about abandoned or unclaimed accounts in the U.S.
To activate an inactive account, and if you happen to have another deposit account with TD Bank that is currently active, you can contact us directly as we would be happy to transfer funds into the inactive account for you and then reinstate your account back to active status.
If you do not have another active account with us, you would need to step inside a TD Bank location to re-activate it. We apologize for any inconvenience this may cause.
Once your account is back to an active status, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you are not currently enrolled for Online Banking, you can sign up by clicking here: http://bit.ly/1lU2qfY, if you have a TD Bank Visa Debit card or ATM number, and a US Social Security number. If not, you're more than welcome to contact a Banking Specialist directly for assistance with enrollment.
Once you're enrolled, you're welcome to use this service to help you keep track of your account, and you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the ''Customer Service'' tab, and the use the ''Send a Message'' link to talk with us about your account questions or requests.
If you have any further questions, we ask that you connect with our Banking Specialists at 888-751-9000. We are available 24/7 and would be happy to help.
Thanks for stopping by, Jeanne. Have a great day.
Alara B, Mount Laurel
August 2, 2015 08:36:54 AM