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USA cross-border account. just called 877-700-2913 and was told not possible remotely. wanted to follow up on this. looking for why?
Jay, Portland, or
May 28, 2015 06:05:01 PM
In reply to Jay, Portland, or
Thanks for writing in and we appreciate your interest in an account with us.
We do apologize for any confusion or issue you may have had with the application process. From your message, we understand that you have dual U.S. and Canadian citizenships and that you're currently residing in the U.S.
When opening a cross-border account with us, this process is designed to assist our prospective Canada-based Customers in opening a U.S. account. Typically for this process, we would require your Canadian identification and your Canadian credit history.
If you've been living in the U.S. for some time or are using U.S.-based identification right now, we may not be able to open an account for you using our cross-border process. That's okay - in the case that you currently have a U.S. residential address, a U.S. Social Security number, U.S. identification such as a Driver's License or Passport, as well as U.S. credit history, we should still be able to take your application by phone with our Banking Specialists at 888-751-9000 (24/7).
We understand that you've already reached our Cross-Border Team and weren't able to complete an application. If you have the appropriate U.S. qualifications just listed, you are more than welcome to give us a call at the number above and we'll be happy to see if we can establish the account for you there.
Otherwise, the account may need to be established at a TD Bank Store. Since we're uncertain of all of your application details, we invite you to reach us at either number and we can clarify this for you. And if you'll be on the East coast, you can visit us here: http://bit.ly/TDStores.
We hope this clears it up a bit, Jay. Looking forward to hearing from you!
Kristen P, Mount Laurel
May 28, 2015 06:06:11 PM