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send transfer from my account to already registered account on friday of last week it did not arrive yet what is up with that
September 21, 2017 12:00:45 PM
In reply to jana, victoria
Good afternoon, Jana. Thanks for connecting with us today.
Before we begin, we'd like to take a moment to explain that, currently, TD Helps is not considered a secure forum of contact. Because of this, we do not have access to your account or personal information, and so that we can assist you, we ask that you connect with us directly.
There's a couple ways that you may do so, and we invite you to use whichever way may be the most convenient for you!
You may first connect with us by phone by dialing 1-888-751-9000. Our Banking Specialists are available 24 hours a day, 7 days a week, and after verification, they'll be more than happy to review your account with you. Secondly, you may visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Finally, if you have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this helps, Jana, and we're sorry we couldn't further assist you today. We hope you enjoy your Thursday!
Brittany M, Mount Laurel
September 21, 2017 12:01:04 PM