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I tried to send an e-transfer. It didn't complete as it said there was a problem. Money was taken from my account. The recipient didn't receive it and it is not in pending for me to cancel. What do I do know?
November 7, 2017 09:42:59 AM
In reply to Julienne, Lethbridge
Welcome to TD Helps, Julienne, and happy Tuesday.
Before we begin, we notice that you're writing into us today from Alberta, CA, and based on the information you have provided, it sounds as though you may be contacting us today in regard to your TD Canada Trust account.
If this is the case, we sincerely apologize for any confusion, as you are currently speaking with TD Bank. While we both share the same TD shield, we are different entities. However, please don't worry, as we'll be happy to get you in touch with someone who can help.
We have provided a link here https://go.td.com/1woOVay with all the options that you have when wanting to contact TD Canada Trust. In addition, you may also send your question again through TD Canada Trusts TD Helps by following the link provided here: https://go.td.com/1Ymzfmu.
A Live Customer Service Specialist may also be reached by dialing 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week, and will be more than happy to further assist you with any questions you may have.
We sincerely hope this helps, Julienne, and thanks again for stopping by.
Have a great start to your day!
Brittany M, Mount Laurel
November 7, 2017 09:43:16 AM