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I use my email address to log into online banking. Can I use the same email address different password to set up a log in for my husband so he can see his account?
Judith, Miller Place
November 4, 2017 10:20:14 AM
In reply to Judith, Miller Place
Good morning, Judith, and welcome to TD Helps.
This is a great question, and we'll be more than happy to help.
Here at TD Bank, each individual account holder is required to have their own username, even if they are a joint account holder. We apologize for any inconvenience this may cause; however, your husband is more than welcome to choose whichever user name and password best suit his needs.
As you mentioned that he is not yet enrolled in Online Banking, he's welcome to use the link here: https://go.td.com/1lU2qfY to get started. To fully enroll, he will need his account number, debit card number, his Social Security Number, and a valid email address.
When creating his user name, he can choose anywhere between 6-32 letters and numbers, and his user name is also able to contain an underscore (_) or a period(.), should he choose to include either of these characters. At this time, we ask that he avoid including any other characters in his username.
If he has any trouble, he's welcome to contact us, and we'll be more than happy to help. Our Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000. Additionally, he's also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We sincerely hope this helps, Judith, and please let us know if we can answer any additional questions for you.
Have a great weekend!
Brittany M, Mount Laurel
November 4, 2017 10:20:37 AM