Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I'm in Dublin, Ireland traveling since Friday, Oct. 23rd. I called you before I left the U.S. to let you know that I'll be traveling to Ireland. Today (tues, 10/27) at the ATM machine in front of AIB when I tried to withdraw euros, it retained my bank card saying that I should contact my bank. I'm contacting you to report this incident and also want to know what I should do in order to take my card back before my flight back to the US on Sunday. Please email me asap. This is a HUGE inconvenience as I have no card and no money, and am stuck in Dublin . Thank you.
Seung Eun, Metuchen
October 27, 2015 06:10:25 PM
In reply to Seung Eun, Metuchen
Great of you to visit us today at TD Helps, Seung Eun. We're sorry to hear about this, and are glad to help.
If you have no way available of having your TD Debit, there is another option available to obtain a new Debit Card.
You may send us a secure message regarding a request to have a new Debit Card expedited in the mail to you. If you're already enrolled for Online Banking with us, you can access your online profile by logging in here: http://bit.ly/1eaISlq. If you have not enrolled, please give us a call at 856-751-9000 or you can call collect from a landline at 215-569-0518. After account verification, we'd be happy to help get you set up! When calling the numbers mentioned above, one of our Banking Specialists would be glad to help process your request for a new card.
Once you are logged in, on the left hand side, you should see an option to "Send a secure message" located under the “Message Center.” When you get there, please select "General Customer Service" as your subject and then you can include in your message the following:
-Your name as it appears
-Account Number, card number or Social Security number
-Address card is going to
-Statement: I take full responsibility for card being sent to this alternate address
-Delivery Type – Expedited or Emergency Overnighted
You can also fax your request to: 856-533-1138. In addition to the information needed mentioned above, we ask that you sign and date your request.
You should then expect to receive your new TD Debit Card in the mail within 7-10 business days. Please note, delays may occur as your card is being mailed to a location outside the United States.
We hope this helps and please have a great evening.
Justin B, Mount Laurel
October 27, 2015 06:11:12 PM