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Yesterday, I came to learn a person either through fraud or clerical error used my social security number to open an account with your bank. She overdrafted over $700 and abandoned the account. This apparently occurred in 2013 in Travares, FL. I need assistance getting my SSN purged from her account records. I have never met this person nor had I ever heard of Travares, FL. I imagine a simple search query and credit check of the SSN she used will show that she indeed is not me.
Please contact me immediately and assist me in getting this error corrected.
Robyn, Vilseck, Bavaria, Germany
May 17, 2016 12:26:04 PM
In reply to Robyn, Vilseck, Bavaria, Germany
We understand your concern, Robyn and we'd be glad to point you in the right direction.
As you mention that you did not hold an account with TD, we recommend disputing this item on your credit report. You can take a look at the steps in order to do so here: http://go.td.com/1riK35l. We also recommend taking a look at our Frequently Asked Questions in regards to disputing items on your credit report found here: http://go.td.com/1uLQxMu. As the numbers you'd need to call in reference to a credit dispute vary based on type, we ask that you refer to the FAQ link listed above.
Please know that TD Helps is considered an unsecured forum and we do not have access to accounts/personal information in order to assist you directly.
We hope this information helps, Robyn and have a good day.
Megan K, Mount Laurel
May 17, 2016 12:26:14 PM