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Yesterday 5/12 I successfully verified my external bank account and proceeded
To transfer the daily limit of $3000 into my TD account
About an hour later I notice the status of the transaction as "pending"
I check a few hours later and get error code "ss25"
Stating my profile is invalid or incomplete? Huh?
Is my status still pending or what?
May 13, 2015 12:30:22 PM
In reply to Brandon, ny
We're sorry to hear that you're having trouble, Brandon and we'd be happy to point you in the right direction.
Based on your question, it sounds like you're trying to send funds online by using our External Transfers.
To best assist you, we ask that you reach out to our Tech Support Specialists directly. You are able to reach them 24/7 by dialing 800-493-7562. After account verification, our Representatives will be happy to help.
If you prefer to speak with a Representative in person, feel free to visit any TD Store during lobby hours. To take a look at TD Stores near you and their hours please visit http://bit.ly/TDStores.
We hope to hear from you soon, Brandon and have a good day.
Megan K, Mount Laurel
May 13, 2015 12:30:58 PM
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