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December 1, 2014 01:28:35 PM
In reply to Amy, Newtown
Welcome to TD Helps, Amy. We're sorry to hear you're having trouble with your card and we'd be happy to point you in the right direction.
As your question pertains to your account specifically, we would need to review this further with you. Please note that we would like to assist you directly; however, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, we ask that you call us 24/7 at 888-751-9000. Our Representatives would be happy to review your account with you. As always, you also have the option of speaking with a Customer Service Representative in person at any of our TD Bank Stores. For a listing of locations and hours, please look here: http://bit.ly/TDStores. Furthermore, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you are not yet enrolled in Online Banking, you may do so at any time by clicking here: http://bit.ly/1lU2qfY. You will need your account number, ATM/Visa Debit Card number, Social Security number and email address to complete the enrollment. If you have any trouble, you may contact us 24/7 by using the number mentioned above or by visiting a TD Store during lobby hours.
We hope to hear from you soon, Amy and have a good day.
Megan K, Mount Laurel
December 1, 2014 01:32:41 PM