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I cannot access my account online (I can from my phone). Last time it was a cookie issue but since I am not changing any of my settings, not sure why this keeps happening. What am I supposed to do to allow website to open?
November 6, 2017 11:29:29 AM
In reply to kathleen, paramus
Hi Kathleen. Thanks for visiting us at TD Helps.
From what you've described, we agree that this does sound like a browser issue.
Our website is compatible with the newest versions of the most popular internet browsers, including Internet Explorer, Chrome, Firefox, and Safari. If you are not using the newest version of your browser right now, we recommend making this update. We would also suggest that you disable any plug-ins and restore your browser defaults, and clear your cache and cookies as sometimes this will fix any browser issues. You may also wish to use a different internet browser. Once completed, log into your account by clicking here: https://go.td.com/1eaISlq.
Depending on what browser you're using, the instructions to clear your cache and cookies are different. If you're using Google Chrome, open the browser and select the three-dot menu on the far top right. Select 'More tools' and 'Clear Browsing data. Under "Clear browsing data", select the tickboxes for Cookies and site data and Cached images and files. Once complete, click 'Clear Browsing Data' and attempt to log in to TD Bank Online Banking again.
If you're using Microsoft Internet Explorer, just open the browser and select the Settings icon at the far right top. Now select 'Internet Options' and in the pop up, you can delete browsing history. You may even be able to set this up to be done automatically.
If you continue to experience the same issue, please give our Tech Support team a call 24/7 at 800-493-7562 so that we may troubleshoot the issue and get you back into your accounts.
We hope you're having a great day, Kathleen!
Candice A, Mount Laurel
November 6, 2017 11:30:11 AM