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I am trying to add an external account and keep getting the message below, but when I log into my external account, there is no information that needs/show to be updated. Can you assist me? Here's the error message: The site we’re contacting needs an update from you. Please log in directly to that site, make the required update and then try again. 53067
R, Fort Worth
August 31, 2015 10:17:51 AM
In reply to R, Fort Worth
Welcome to TD Helps, R. We’re sorry you are experiencing difficulties with your External Transfers and will be happy to guide you in the right direction.
To better assist you, please feel free to call 800-493-7562, 24/7 to speak with one of our Tech Support Specialists. After account verification they'd be more than happy to review this service with you.
You may also send us a Secure Message through your Online Banking profile. In order to send us a Secure Message, it would be necessary to have an Online Banking account with us and to be logged in. You can log in by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Just click there and follow the prompts!
You may also visit any TD Bank Store during normal lobby hours in person for further assistance if you would like. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Thanks for reaching out, and take care R.
Alara B, Mount Laurel
August 31, 2015 10:19:11 AM