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Wondering why my account was charged a 14 dollar maintenance fee- my account did not go below the minimum balance?
November 15, 2015 01:37:02 PM
In reply to Jessica, Gloucester
Thanks for submitting your question today, Jessica.
On some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If your account falls below the required minimum, the maintenance fee would be assessed on the last day of your statement cycle.
We do offer different types of accounts, each of which has its own balance requirement. We encourage you to review our Checking accounts here: http://bit.ly/1oXjGgF and our Savings accounts here: http://bit.ly/1hzzhPT to locate yours. Please note balance requirements apply to each account individually unless otherwise noted with "combined minimum balance."
Because we do not have access to your personal information since this is considered an unsecured forum , we encourage you to contact our 24/7 Customer Service line at 888-751-9000 and a Customer Service Representative would be happy to review your account with you to determine why the fee was assessed.
If you'd prefer, you also have the option of sending a Secure Message through Online Banking. If you are not enrolled in Online Banking and would like to be, please click here to begin: http://bit.ly/1lU2qfY. Once you are enrolled, please sign into your account at http://bit.ly/1eaISlq and click on the "Customer Service" tab and then select "Send a Message."
You may also visit any TD Bank location during lobby hours for assistance as well. Please visit: http://bit.ly/TDStores to find location near you.
We appreciate your visit, Jessica. Take care.
Alara B, Mount Laurel
November 15, 2015 01:42:02 PM