Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
was charged a maintenance fee on a savings account when I'm not suppose to have a fee on connected savings
November 1, 2017 03:06:06 PM
In reply to jeremy, durham
Good afternoon, Jeremy.
We apologize for any confusion you may be experiencing in regard to a fee you may have been assessed, and we'll be more than happy to help.
Before we begin, we'd like to take a moment to explain that, currently, TD Helps is not considered a secure forum of contact. Because of this, unfortunately, we do not have access to your account or personal information to confirm why you may have been assessed a fee. However, we'll be happy to get you in touch with someone who can.
You're first welcome to call and speak with one of our knowledgeable Banking Specialist. For your convenience, they are available to help 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000.
You may also speak with Customer Service Representative at your nearest TD Store location, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit, that's okay, as you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again for any confusion, Jeremy, but we look forward to hearing from you soon.
Take care, and enjoy the rest of your Wednesday.
Brittany M, Mount Laurel
November 1, 2017 03:06:35 PM