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I recently saw that my account had gone negative by $19. I had planned on making a deposit. Upon arriving it was brought to my attention that your calculations of fees brought my account to - 300$ I need those fees reversed.
May 8, 2015 04:14:21 PM
In reply to Matt, Lynbrook
Thanks for stopping by and sorry to hear about this experience with your account, Matt.
To assist you in determining why these fees may have been assessed and how we may be able to help, we invite you to give us a call. We're available 24/7 at 888-751-9000 for your convenience. After account verification, our Specialists will be happy to review your account with you.
If you prefer, you can also send us a Secure Message for assistance via your Online Banking account. To do so, you can log in at http://bit.ly/1eaISlq. Once you have, locate the Customer Service tab at the top right, and then click on Send a Message. Please submit your questions or concerns and a Representative will respond shortly.
We also welcome you at any TD Bank Store to discuss your account in person and please find a location near you at this link: http://bit.ly/TDStores. We apologize that we're not able to assist you directly, as TD Helps is a public forum. However, we're positive that one of our Representatives can help you when you get in touch.
Thanks again for the visit, Matt. We hope this will help and we look forward to hearing from you soon.
Kristen P, Mount Laurel
May 8, 2015 04:15:35 PM