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I was moving from NJ to FL. The company I originally decided to use turned out to be a complete scam artist in addition to doubling the amount of their proposed estimate I later found out that when I gave them my debit card information to reserve a truck and date they forged my signature on the transaction receipts. What can I do to dispute this charge and recover my money? I do have copies of the forged receipt in question.
Dione, Longwood, FL
September 11, 2015 08:29:31 PM
In reply to Dione, Longwood, FL
Good evening, Dione,
Thanks for getting in touch with us.
We apologize to hear about your situation. In most cases, TD Bank should be able to file a claim on your behalf in regards to any unauthorized charges. We'd like to reassure you that we're here to safeguard your funds and assist you with this process.
We encourage you to call one of our Banking Specialists about the transaction, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, provide you with your options and file the appropriate type of dispute for you if applicable. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
Thanks again for sending us your question, Dione. We hope this helps you get started.
Wishing you good luck with this and we'll talk with you soon!
Justin B, Mount Laurel
September 11, 2015 08:30:07 PM