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We processed a huge deposit using RDC, and 3 checks were entered incorrectly. How do we fix the problem? Does the bank reconcile amounts entered vs amounts on the check?
May 12, 2016 09:22:12 AM
In reply to Kathy, Londonderry
Thanks for your question, Kathy. We understand your concern and we'd be glad to point you in the right direction.
Though deposits are reviewed for accuracy and updated if any errors occur, we do recommend that you reach out to us directly for assistance. You are able to contact our Banking Specialists 24/7 by dialing 888-751-9000. Once speaking with a Specialist, they will be glad to review your deposit and help fix any processing errors.
If you prefer to visit a TD Store, our Representatives there are also able to assist. To take a look at TD Stores near you please visit http://go.td.com/1f9DSJR.
You are also able to send us a secure message via Online Banking/BusinessDirect if you are unable to call or visit us! Feel free to log in to your online account to send a secure message via the Message Center or the Customer Service tab. Be sure to include the date and amount of the deposit in your message.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps and have a good day.
Megan K, Mount Laurel
May 12, 2016 09:22:28 AM