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May 7, 2015 03:41:15 PM
In reply to Joe, yardley
Fantastic question, Joe! We appreciate you joining us tonight and are happy to answer.
When scheduling a Bill Payment via TD Bank Online Bill Pay, you'll be able to enter a Memo for any items that will be issued in the form of a paper check. This memo can be seen on the check by your Biller when they receive it. We apologize that the memo feature won't be available for payments issued electronically, as there is no way to submit any additional information when sent in that format.
When scheduling a payment, follow these steps to add a memo:
-Log in to your Online Banking account here: http://bit.ly/1eaISlq
-Click on the Bill Pay tab
-Enter the amount and date for your payment
-On the following "Review Payments" page, on the right you'll see the "Memo" area to add info if your payment is being sent as a check
-Add any information you like and click Submit Payments
If you'd like, on the "Payment Confirmation" page that follows, you're also welcome to add a Note, located on the right. This is a note for your own reference that you can review later, which won't be accessed by your Biller.
Once you click on the "Finished" button, your payments will be scheduled. To review any memos or notes you have entered for a payment, simply click the Bill History tab, find the payment in question and click the "View Detail" link on the right side. The page that opens will show any memos or notes you entered for this payment.
Please know that adding an account number to a memo won't be necessary as you will have the option to add this in adding a biller.
For any further questions, you can always feel free to give one of our Tech Support Specialists a call 24/7 at 800-493-7562, or stop in to any TD Bank Store listed here: http://bit.ly/TDStores, or reply on this post!
Hope this helps a bit and have a great Thursday, Joe!
Justin B, Mount Laurel
May 7, 2015 03:44:01 PM
I tired to add a memo to a new company today and I was unsuccessful. I don't get a 'review payment' screen I get a 'make payment' screen. Is there another way to add a memo?
September 28, 2015 12:52:52 PM
In reply to Amanda, Winchester
Welcome to TD Helps, Amanda. We'd be glad to discuss.
There are times when the memo field will be unavailable. Typically this occurs when the bill you're scheduling via Bill Pay will be processed as an electronic payment.
If this is not the case and you're still having trouble, we ask that you contact our Tech Support Specialists directly 24/7 by dialing 800-493-7562. They'll be glad to assist with your concerns.
We hope to hear from you soon, Amanda and have a good day.
Megan K, Mount Laurel
September 28, 2015 12:53:14 PM
In reply to Justin, Mount Laurel
How can I determine which payee will be paid by electronic payment versus by paper check? I just added a new payee. They were NOT one of your existing known companies. I had to type in a company and its address. I assumed that payee would be paid by paper check because you don't know them. But I see no memo field, so it must mean they will be paid electronically. How can you pay them electronically if you don't have electronic payment info? I didn't provide it. I had to type in a payee name and address.
Paul, Goffstown, NH
November 24, 2017 05:00:01 PM
In reply to Paul, Goffstown, NH
Thanks for joining us, Paul!
That's correct. If you had to enter the company's full name and address, it should be sent as a paper check. However, you can confirm this.
Log into your online banking by clicking here: https://go.td.com/1eaISlq and select the Bill Pay tab. In your list of payees, put in a payment amount and date for the payee in question and click the orange 'Make Payment' button at the bottom. Don't worry! You'll be taken to a confirmation page before the payment is actually sent. On that next page, the confirmation screen, you should see how the payment is being sent. It will show Electronic or Check above the calendar date. If the payment is being sent as a check, you should see a Memo line.
If this is just a test and you're not ready to submit your payment, just click cancel and you'll be take back to the payee page.
If you've followed the directions above, see it's being sent as a check, but still do not see a memo line, please give our Tech Support Team a call at 800-493-7562. We have Specialists available 24/7 that would be happy to help.
We hope you're having a great day, Paul! Take care.
Candice A, Mount Laurel
November 24, 2017 05:00:21 PM