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I work for Royal Caribbean International and I opened my account i Fort Lauderdale while I was working on board the Allure of the Seas, it's being a while now that 15% of my paycheck gets deposit into my checking account, it's been 6 weeks since the last time I used my card and after that I haven't been able to check my balance, use my debit card or check the last three deposits that I received from RCL. I'm afraid that someone is using my card or so. Right now I'm on board the Adventure of the Seas in Freeport (Bahamas) because the ship is in Dry Dock and we can't seemed to get good lines to call. Can you help me. I just got paid today and I don't want to keep going in case someone cloned my card or something similar happened. Thank you
SAMANTA, Fort Lauderdale
October 31, 2016 07:13:51 AM
In reply to SAMANTA, Fort Lauderdale
We understand your concern, Samanta, and we'd be glad to point you in the right direction.
To best assist with your concerns, we ask that you contact us directly. From outside of the U.S. you are able to call us by dialing 856-751-9000 or 215-569-0518 collect from a land line telephone.
As you mentioned that you've been having trouble calling us, you are able to send a secure message via Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Samanta. Have a good day.
Megan K, Mount Laurel
October 31, 2016 07:14:18 AM