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July 23, 2015 01:45:32 PM
In reply to Samantha, Allentown
Thanks for joining us on TD Helps, Samantha.
There are a couple of ways that you can have your Online Banking Password reset. We'd like go over these options with you.
If you remember your Online Banking user name and also have U.S. Social Security number, you will have the option to reset your password via online by visiting http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Forgot your password?” link that is located under the password field. Select the account type and input your user name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password.
When creating your new password, here a few tips we can share with you:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you're unable to reset this yourself for any reason, you may give us a call 24/7 at 888-751-9000. Another option would be to stop into your local TD Bank Store during normal lobby hours with your valid photo ID, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
Hope this helps and have a great day.
Sandy D, Mount Laurel
July 23, 2015 01:47:59 PM