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cannot remember password
November 4, 2014 09:45:14 AM
In reply to Barbara, Simsbury
Thank you for joining us here at TD Helps, Barbara. We're more than happy to help you log back in to your Online Banking account.
There are a couple of ways that you can have your Online Banking Password reset. We'd like go over these options with you.
If you remember your Online Banking user name and also have U.S. Social Security Number, you will have the option to reset your password via online by visiting http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Trouble Logging In” link that is located under the password field. Select the account type and input your user name. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your password.
When creating your new password, here a few tips we can share with you:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you're unable to reset this yourself for any reason, or you need to reset the password for your BusinessDirect account, a Digital Banking Specialist will be more than happy to assist you. Please contact us 24/7 directly at 800-493-7562. Another option you have is to stop in at your local TD Bank Store during normal lobby hours with your valid photo ID, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
If you are referring to your password on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861. To reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 1-855-219-8050.
We hope this helps, Barbara. Enjoy your day and please let us know if you have any further questions.
LiShu R, mount laurel
November 4, 2014 09:47:01 AM