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I forgot my TD online username, which is a shame because I'd like to switch to online statements.
November 1, 2014 07:14:10 AM
7 people recommended this |
In reply to Devora, Monsey
Thank you for joining us here at TD Helps, Devora. We're more than happy to help you log back in to your Online Banking account.
To retrieve or reset your Online Banking User Name, we recommend contacting our Digital Banking Team 24/7 at 800-493-7562. After one of our Specialists has verified you with the proper identification information, they’ll be able to assist you in gaining access to your Online Banking. You could also visit your local TD Bank Store, where a Representative will be able to help you. To find out TD Store locations near you, please visit, http://bit.ly/TDStores.
Once you’ve successfully logged in, please follow the steps below to enroll for paperless statements:
-Please click on the “Customer Service” tab
-Select the “Online Statement Settings” link which is located under the self-service portion (it will be the sixth link down) or in the "Help & Related Tasks" box (which is located on the left side of the page).
-Please select the account(s) you would like to enroll for Online Statements. Make sure the email address on file is correct.
-You will then be asked to read the “Online (Paperless) Statement Customer Agreement” and the “Hardware and Software Requirements”. Once you have opened and reviewed the 2 documents needed, please check mark the two boxes and select “Save Changes”.
Just in case if you are having difficulties setting this up or need additional assistance, you can call our Digital Banking Specialists at the same number listed above 24/7 at your convenience.
If you are referring to your User Name on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
Thanks again for your visit today! We welcome you back anytime with any other questions, and take care.
Megan K, Mount Laurel
November 1, 2014 07:15:36 AM
I forgot my Td bank username
Carlos, Philadelphia p.a
July 6, 2016 07:16:15 AM
In reply to Carlos, Philadelphia p.a
We're sorry to hear that you've forgotten your user name, Carlos. We'd be glad to point you in the right direction.
To best assist you, we ask that you reach out to us directly. You are able to contact our Banking Specialists 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be glad to help you recover your user name.
Similarly, you are able to visit us during lobby hours at any TD Store for help. To take a look at TD Stores near you please visit http://go.td.com/1f9DSJR.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Carlos. Have a good morning.
Megan K, Mount Laurel
July 6, 2016 07:16:28 AM