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I just recently changed my user name which use to be our social security name. I was wondering how I could try and retrieve it or if there is a way that a security question could be answered. I do on line banking because I don't live in the United States anymore. Thank you in advance for your help.
Yvonne, New York (use to be)
May 9, 2015 08:48:43 AM
In reply to Yvonne, New York (use to be)
Thank you for visiting TD Helps today, Yvonne.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum; however, we will be glad to guide you in the right direction for assistance with online banking.
In order to retrieve your online banking User Name, you will need to contact one of our dedicated Specialists directly via telephone. Please understand that it is for our Customer's protection. They are available 24/7, upon proper account verification; they'll be able to get you back on line in no time!
As you mentioned that you're currently outside the United States, please dial us direct at 1-856-751-9000 or call Collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518 (if you are able to gain access to a land line).
If you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 while you're outside the United States by dialing 706-644-3266.
If you have any other questions, please do not hesitate to ask, Yvonne!
LiShu R, Mount Laurel
May 9, 2015 08:49:39 AM