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September 15, 2014 12:27:01 PM
1 person recommended this |
In reply to Marie, Philadelphia
We appreciate you coming to TD Helps with your question, Marie. We would be happy to guide you in the right direction.
If you know your User Name and need to reset your password, you can do so by using the Self-Service feature via the TD Bank website by following this link: http://bit.ly/1eaISlq. Once there, please select the "Trouble Logging In" link located beneath the password field. You will now be at the "Reset Your Password" page; select the account type and input your User Name along with the last 4 digits of your Social Security number. You will then be asked to answer your security questions. After successfully answering the security questions you will then be able to create and confirm your new password.
Here are a few tips we'd like to share with you when creating your new password,:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, or this is a TD Bank BusinessDirect, you can call us directly at 800-493-7562. Our Digital Banking Specialists are available 24/7, for your convenience. After account verification, they would be happy to help you in resetting your information and making sure you are able to log back in or stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
If you're referring to logging into www.tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you are referring to your TD Go Card account, please us 24/7 at 855-219-8050.
If you're attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by calling Customer Service 24/7 at 888-751-9000. You can also change any of your passwords by visiting your local TD Bank.
For additional support on other Online Banking platforms, such as, Mortgage Documents, etc. please contact us 24/7 at 888-751-9000.
Thanks again for stopping by today, Marie. Have an awesome day!
Megan K, Mount Laurel
September 15, 2014 12:38:25 PM