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reset password, and now forgotten it
October 29, 2014 11:17:50 AM
In reply to cheryl, lansdale
Thanks for connecting with us at TD Helps, Cheryl. We're more than happy to help reset your online banking profile!
As long as you know your Username, you can reset your password by following this link: http://bit.ly/1eaISlq. Once you’re at the Log In page, instead of trying to log in, please click the “Trouble Logging In” link that is located under the password field. Select your account type and input your User Name and the last four digits of your Social Security Number. You will then need to answer two security questions and after successfully answering these, you will be able to reset your password. Be careful – the answers to your security questions are just like additional passwords!
When creating your new password, here a few tips to remember:
· Use a combination of numbers, letters and special characters, but no spaces.
· Your password should be unique; memorize it and do not disclose it to anyone else.
· Avoid using names, dates, or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
· Use a password that differs from your other online accounts you have and change it periodically.
If you aren't sure of your Username, or you don't have a Social Security Number on file with us, it's okay! You can call a Digital Banking Specialist directly at 800-493-7562. Our Digital Banking Specialists are available to you 24/7. After verifying your account, we would be happy to help reset your password and get you back up and running for your Online Banking. If you'd prefer to meet with a Customer Service Representative, you can visit us at any local TD Bank Store during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
If this is for a BusinessDirect logon, feel free to contact our Digital Banking Specialists by using the number mentioned above. They will be happy to help you change your Password and get you back online.
If you are referring to a TD Bank Go Card, click here: http://bit.ly/1qcR0B0 to change your password. If you have any questions, please contact our 24/7 Customer Service line at 855-219-8050.
If you are referring to a TD Bank credit card, you can contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
For help with logging in to your loan account online please contact our Financial Solutions Group 24/7 at 800-937-5020.
We hope this helps Cheryl. Have a good day and please let us know if you have any other questions.
Megan K, Mount Laurel
October 29, 2014 11:19:01 AM