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January 13, 2015 11:06:42 AM
In reply to mona, calgary
Hello Mona, thanks for coming to TD Helps! We would be happy to help!
If this is referring to your TD Bank Online Banking password and you know your user name, you can reset your password using the Self-Service feature via the TD Bank website by following this link: http://bit.ly/1eaISlq. Once there, please select the "Trouble Logging In" link located beneath the password field. You will now be at the "Reset Your Password" page; select the account type and input your user name along with the last 4 digits of your Social Security number. You will then be asked to answer your security questions. After successfully answering the security questions you will then be able to create and confirm your new password.
Take a look at the following tips that could help when creating a new password:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, please contact our Specialists at 888-751-9000, or if this is a TD Bank BusinessDirect, you can call us directly at 800-493-7562, option 2 to connect with our Small Business Team. Both of our Specialists and Small Business Team are available 24/7, for your convenience. After account verification, they would be happy to help you in resetting your information and making sure you are able to log back in or stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
If you're referring to logging into www.tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you are referring to your TD Go Card account, please us 24/7 at 855-219-8050.
If you're attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), please stop by your local TD Store for assistance.
Seeing that you are writing to us from Calgary, we want to let you know that you’ve reach TD Bank here in the US and would be happy to get you to TD Canada Trust if this is in relation to your TD Canada Trust account. Please check out: http://bit.ly/1qtFG4j as our friend, Kyle, answered a similar question and we believe this could help you. If you need further assistance, feel free to submit an inquiry on their TD Helps page here: http://bit.ly/1qHQQns.
We hope this helps! Have a great one!
Yen D, Mount Laurel
January 13, 2015 11:23:38 AM