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My aunt recently had a fall and is now bedridden. She has misplaced her bank card and can't remember her pass code for when she calls over the phone is there any other way for her to access her account
April 14, 2017 03:06:32 PM
In reply to Ryan, Wenonah
It's great to hear from you at TD Helps, Ryan! With so many pins and passwords it's easy to forget them once in a while. Not to worry, we are happy to help!
Because we need the opportunity to reset her PIN when using our automated system, also known as the Interactive Voice Response (IVR), we request that she contact our Customer Service line 24/7 at 888-751-9000. After proper account verification, one of our Specialists would be happy to reset it and she may then proceed to select your new pin number.
You are also welcome to visit a TD Bank Store for assistance, please take a look at http://bit.ly/TDStores to find a Store and their hours near you.
Thanks for stopping by, Ryan and have a great weekend
Customer Service Team, Mount Laurel
April 14, 2017 03:11:17 PM