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My son Benjamin is in Thailand. He has forgotten his username, and it's quite possible that the email address you have on record for him is out-of-date. Obviously he can't call or visit a branch. What's the next step for reclaiming his username?
March 21, 2016 08:45:03 AM
In reply to Fred, Brattleboro
We're sorry to hear that your son is having trouble logging in while away, Fred.
Please know that in order for your son to regain access to his online account, he must reach out to us directly. We apologize for any inconvenience.
He is able to reach us from overseas 24/7 by dialing 856-751-9000 or 215-569-0518 collect from a landline telephone. Once speaking with a Specialist, they will be glad to help him regain access to his account.
Similarly, once he returns to the U.S. he is able to visit any TD Store during lobby hours for assistance. To take a look at TD Stores and their hours please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope these options help your son, Fred and have a good day.
Megan K, Mount Laurel
March 21, 2016 08:45:15 AM