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I think I have found my missing debit card but how would I know it was the right one without going to the bank?
March 15, 2015 04:28:19 PM
In reply to chris, nashua
Thanks for getting in touch with us about your card, Chris! Better safe than sorry and we'll be glad to help.
First, we'd like to mention that if your TD Bank Visa Debit or ATM card was previously missing and you already spoke with us to cancel it, we apologize that it cannot be reopened, for your account security.
If the card was not reported lost and was never closed here at the Bank, then you may reach us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to help you determine which card is your current, active card. Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information to check from here.
If you prefer, you may also send us a Secure Message if you are enrolled for online banking so that we can review your card and account further. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Of course, the option to visit any TD Bank Store is always open to you. Please find your nearest TD Bank Store and lobby hours here: http://bit.ly/TDStores.
If it is necessary for you to obtain a new card, when calling us at the number listed earlier, our Representatives would also be able to submit a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days. Additionally, our Specialists would be happy to review your account with you to make sure that no unauthorized activity has occurred.
Or, if you need a new card and you'd like to obtain it sooner, you're welcome to stop by at any TD Bank Store location. A Representative will be more than happy to print one for you while you wait.
Hope this helps a bit, Chris! Thanks again for letting us help and enjoy the rest of your weekend.
Kristen P, Mount Laurel
March 15, 2015 04:31:07 PM