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I called this past Saturday about two deductions on my account that I did not authorized. I had gotten a call from someone saying they were td bank about a week ago and wanted to go over my account which I stupidly gave out my account number and routing number. When I googled the phone number I found out it was a scam. Nothing happened to my account until Saturday when I checked my account and found the 2 charges. One for $156.36 and one for $87.00. I have no idea where these came from or authorized them.
June 24, 2015 12:36:28 PM
In reply to mary, gastonia
Thank you for coming to TD Helps with your concern and we’re sorry to hear about your experience, Mary.
Since you wrote that you have had unauthorized activity occur on your account, TD Bank should be able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you in the event that fraud occurs.
We encourage you to call one of our knowledgeable Banking Specialists about the charges, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, and file the appropriate type of dispute for you. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please seehttp://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
Thanks again for stopping by and we hope this helps.
Brian M., Mount Laurel
June 24, 2015 12:36:59 PM