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Hi I had a fraudulent charge on my TD bank debit card, not sure how to proceed from here?
March 5, 2016 12:09:10 PM
In reply to Lucia, Richmond
We're glad you reached out to us and sorry to hear about this, Lucia. We'll be happy to point you in the right direction.
Since you wrote that you have had unauthorized activity occur on your account, TD Bank should be able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you in the event that fraud occurs.
We encourage you to call one of our knowledgeable Banking Specialists about the charges, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, and file the appropriate type of dispute for you. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
Best of luck regarding this, Lucia. Take care.
Justin B, Mount Laurel
March 5, 2016 12:09:49 PM