Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
to whom may it concern
i am sending this email from istanbul where i live last year when i was in boston i opened an account in your bank and then come back to turkey with my atm card recently i tried to use it but i couldnt how can you help me to use the card and account thank you
ali asker, istanbul
October 23, 2015 05:51:14 PM
In reply to ali asker, istanbul
Thanks for submitting your inquiry this evening.
To make sure you do not experience any card acceptance issues, we recommend placing a travel notification on your account before you leave the country. Sometimes, even if a note is already placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you.
To provide us your travel notation or to review your account for any block, you can reach us from outside of the United States 24/7 at (856)-751-9000, or you can call us collect from a landline at (215)-569-0518 with operator assistance.
If you prefer and you are enrolled in Online Banking, you can submit your travel notification via secure message. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side of the page you'll see an option to Send a Message located under the Message Center. In your message, please include the dates and destination(s) of your trip as well as any issues you are experiencing with your card.
If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/debit card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place travel notifications, it makes us aware of foreign transactions on your account and helps us monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
We hope this helps, and we look forward to hearing from you.
Colleen B, Mount Laurel
October 23, 2015 05:51:49 PM