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Hello, I moved to the UK temporarily. I went into a branch and informed TD I was moving, but they have still suspended my card (presuming because it registered I was abroad). I cannot call the US phone number easily, and am wondering if there is a way to unfreeze my account online.
November 3, 2015 09:08:02 AM
In reply to Samantha, London
Welcome to TD Helps, Samantha.
We ask that you contact us directly from abroad 24/7 by dialing 856-751-9000 or 215-569-0518 collect with operator's assistance if you're able to get access to a landline phone. After account verification we will be happy to help with your debit card.
If you are unable to reach us via telephone, we recommend sending us a secure message by logging on to your TD Online Banking. If you have not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your account number, Social Security Number, your email address and your current TD ATM/Debit Card. Once you've successfully enrolled, you will have immediate access to your online account(s).
To send a secure message, select the "Customer Service" tab and click on the "Send a Message" link located under the "Message Center" section. For the "Subject" field, please select "General Customer Service" for both requests. In the Comments/Request field, please provide a detailed message regarding your issue. Once your message has been received, our Specialist will review your account and you will receive a follow-up e-mail via your TD Online Banking within 24 hours.
Thanks for stopping by, Samantha and safe travels.
Alara B, Mount Laurel
November 3, 2015 09:08:42 AM