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in the past, all my mobile deposits have become available the next day. Yesterday I deposited a check and it is still not available. Can you tell me why?
David, St James
October 20, 2015 03:32:38 PM
In reply to David, St James
Welcome to the TD Helps community, David.
Typically, Mobile Deposits become fully available on the following business day of your initial deposit. However, there are some cases when the funds may be held longer. For more information on the TD Bank Mobile Deposit Addendum, take a look here: http://bit.ly/1ff8byL (the deposit availability details are listed in sections 6 and 7).
Additionally, you may wish to view information on funds availability and deposits that may be applied for longer delays; please take a look here for our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (pages 38-41).
We'd be glad to review this directly, to do so please give us a call 24/7 at 888-751-9000 and after account verification our Banking Specialists will be more than happy to assist further. You may also visit your local TD Store during lobby hours. For Store hours and locations near you please visit http://bit.ly/TDStores.
We hope this helps, David and enjoy your day.
Colleen B, Mount Laurel
October 20, 2015 03:33:14 PM