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I checked the TD official website, the 5-year fixed rate is XXXX, but when I asked TD advisor, she told me it was XXXX， why is it different？
October 24, 2017 02:31:00 PM
In reply to Lilian, Scarborough
Good afternoon, Lillian.
We appreciate you bringing your concerns to TD Helps today, and we'll be more than happy to help clear up any confusion.
Here at TD Bank, please understand that rates are always subject to change, and we sincerely apologize for any confusion or inconvenience this may have caused you.
Based on the information you have provided, it sounds as if a Specialist from our Financial Solutions Group, or a Store Representative, may have submitted an application for you. Please understand that depending on your credit history, as well as some other factors, this may have caused your loan to be approved for a different rate then you were expecting.
At this time, unfortunately, we are unable to access your personal information, as TD Helps is not considered secure. Because of this, for further assistance with your rate, or if you have any additional questions, you're more than welcome to connect with us directly, and we'll be happy to help.
Specialists from our Financial Solutions Group are available to answer any questions or concerns, 24 hours a day, 7 days a week, and can be reached by dialing 1-800-937-5020. Similarly, if you'd like, you're also welcome to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We hope this clears up any confusion you may be experiencing, Lillian, and please let us know if we can answer any additional questions for you.
Brittany M, Mount Laurel
October 24, 2017 02:31:20 PM