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We had a TD Bank account and we closed it a few months ago since we moved to a city without a branch. Is there away for us to get a summary of the last few months' transactions in our account (without traveling to a city with a branch) ?
Michael, Denver, CO (previously NYC, NY)
July 17, 2016 11:05:12 AM
In reply to Michael, Denver, CO (previously NYC, NY)
We appreciate you joining us on TD Helps, Michael. We're happy to point you in the right direction to get more information on your closed account.
Once an account is closed, the account information including previous statements will no longer be available via online banking. We apologize for any inconvenience this may have caused you.
As you've mentioned that you currently have an active account with us, to better assist you, you may request the statement copies for your closed account by calling us 24/7 at 888-751-9000. After account verification, they'd be more than happy to order statement copies on your behalf.You may also ordering statement copies by stopping by any local TD Bank Store, during lobby hours with your valid photo ID. Any one of our dedicated Customer Service Specialists would be able to assist. To find a TD Bank near you, check out https://go.td.com/29Sm1gK. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Please also note, depending on the copies you are looking for, fees may apply. For more information, please refer to your Account Guide and the current Personal Fee Schedule here: https://go.td.com/1cTejgt (located under “copies”).
We are always here to help, Michael. Feel free to reach out to us with any other questions.
Kris M, Mt. Laurel
July 17, 2016 11:05:27 AM