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My son is away at college and lost his debit card. I am on his account. Can I go to a branch and get another card for him?
Ella, Long Branch
December 7, 2016 11:51:12 AM
In reply to Ella, Long Branch
Good morning Ella and thank you for visiting us today on TD Helps. We're sorry to hear that your son has lost his debit card. We'd like to offer some suggestions so he can obtain a new card as soon as possible.
First of all, if he has not done so, please ask him to contact us immediately to have his card closed. He is able to contact us at 888-751-9000 and a Representative is able to assist him 24/7. As we would like to assist you directly, unfortunately, we do not have access to his personal information since this is considered an unsecured forum. Additionally, it will be considered for your son to contact us directly to request a new debit card although you a listed as a signer on the account.
As far as obtaining a replacement card, we also have him covered. If he is already enrolled for online banking, he may send us a secure message with the following information:
-His account number
-Address to where the card should be mailed
Please also include the following statement “I take full responsibility for the card being mailed to the alternate address.”
To send a secure message, he must first logon to his TD Bank online profile. He can do so by clicking here: https://go.td.com/1eaISlq. On the left hand side, he should see an option to "Send a secure message" located in the “Message Center." If he has not enrolled, please ask him to call us at the same number listed above and speak with our Banking Specialists.
Once we receive his secure online message, we will be able to process his request.
We hope you find our answer helpful and please don't hesitate to return to TD Helps if you have any further questions.
Shanika A, Mount Laurel
December 7, 2016 11:51:44 AM