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I login & the next page that comes up is a TD credit card offer. The same page that comes up quite often after login. No matter which of the 3 options I select to get off the page (no thanks, remind me later, more info.) the next page I get isn't my accounts. I get another page with a 404 file not found. So I can't get into my account. It was like this when I tried it this afternoon also.
July 16, 2015 10:21:37 PM
In reply to Jeannette, HInsdale
Good of you to stop by TD Helps this evening, Jeannette. We're sorry to hear that you are having difficulties with our web site and we'll be glad to help.
Based on your question, it sounds like this may be a browser related issue. We recommend using the most up-to-date version of your browser. Additionally, we recommend clearing your history, cache and cookies as well. If you are still having issues after you've tried the recommendations mentioned above, please give our 24/7 Tech Support Specialists a call at 800-493-7562.
We hope this helps and come back to TD Helps in the future if you have any questions, Jeannette! Have a good night and enjoy the rest of your week.
Katherine G, Mount Laurel
July 16, 2015 10:23:19 PM
In reply to Katherine, Mount Laurel
I have tried it with up to date versions of 2 browsers. I have one of them set to clear history, cookie, cache etc. everytime I exit. So none of what you said here applies.
July 17, 2015 09:05:29 AM
In reply to Jeannette, Hinsdale
Thank you for getting back to us, Jeannette.
We understand the importance of being able to use your Online Banking. As you're still having trouble accessing your account online, it is recommended for you to reach out to our Tech Support Specialists 24/7 at 800-493-7562. They'll be glad to troubleshoot with you while you're on the phone with them.
Hope we have guided you in the right direction, Jeannette. Take care!
LiShu R, Mount Laurel
July 17, 2015 09:09:43 AM