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I found a gift card that I'd forgotten about years ago and wanted to check the balance. After registering, the balance read $0.00. There were a number of inactivity fees under transactions, which is understandable, but the last transaction was "card balance unload" with an amount of $33.00 deducted with a date of 5/21/14. The card expires on 10/17, why would the balance be unloaded before the expiration date? There doesn't seem to be any mention of a balance unload in the Gift Card Terms and Conditions. Is there a way to get the balance back?
Jonathan, Seaside Heights
September 30, 2015 10:16:32 AM
3 people recommended this |
In reply to Jonathan, Seaside Heights
Thanks for connecting with us on TD Helps, Jonathan.
Please understand, as TD Helps is considered a public space, we're unable to discuss account specific information. We invite you to reach out to our Gift Card department at (888) 294-2249, 24/7. One of our dedicated Specialists will be happy to review your gift card with you.
Hope you find this helpful and please have a delightful day!
Sandy D, Mount Laurel
September 30, 2015 10:17:09 AM
1 person recommended this