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We purchased an upgrade for an online game at the end of September. They contacted us that the transaction failed - which isn't an issue as the reasoning behind it is understandable, but that we should see it returned to our account in 3 days. Its been 5 and we're concerned about when we will see it back in our gift card account. Thank you!
Maureen, Essex Jt, VT
October 9, 2014 10:59:16 PM
In reply to Maureen, Essex Jt, VT
Thanks for dropping by TD Helps, Maureen.
Credits for merchant returns typically take 3-5 business days to put the funds back onto your TD Bank Visa Gift Card. If you have yet to see your credit after 5 business days, you may connect with one of our Gift Card Specialists 24/7 at (888) 294-2249. You may also check your gift card balance and history by registering your gift card here: http://bit.ly/1dmtzim.
Hope this helps and don’t hesitate to ask should you have any further questions, Maureen.
Katherine G, Mount Laurel
October 9, 2014 11:00:58 PM