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I have received a number of emails from TD.eStatementNoReplyAccount@td.com wrt my TD statement "Your TD Statement is Now Available" however I have not actioned any of them becuase I get a warning "Gmail couldn’t verify that td.com actually sent this message". Is this email authentic and is there a reason that Gmail flags it as possible SPAM.
February 9, 2017 09:08:53 AM
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In reply to Dave, Strathmore
Great question, Dave, and thanks for stopping by TD Helps for your answer. We are happy to assist you!
There are times where TD will send you email notification in regards to your account. If you have balance alerts set up or you're enrolled in paperless statements, we will send an email notification informing you of your balance threshold or that your statement is available for view. The same goes for scheduled bill payments.
If the notice you've received is in regards to something different, it may be an email attempting to phish information. If this is the case, we recommend that you do not click any links and we'd appreciate a copy for our research. Please forward it to us at firstname.lastname@example.org. You may also call us 24/7 at 888-751-9000 for assistance.
After you've forwarded this email to the address mentioned above, it is recommended to delete the original email.
We also invite you to take a look here: http://bit.ly/1pxZPLh for information on Security Frequently Asked Questions (FAQs) that may help if you have any additional questions and concerns. TD Bank will never email you and ask you to provide personal information. Check out this link for more details about security: http://bit.ly/1sfKEnw.
We hope this helps, Dave and have a good day.
Customer Service Team, Mount Laurel
February 9, 2017 09:09:57 AM