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February 24, 2015 12:21:04 PM
In reply to Yuliia, Kharkiv
Hey, Yuliia! Thanks for stopping by today with your question.
Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, we do ask that you contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be able to determine if your account is, in fact, overdrawn and the options you have. Seeing that you're writing in from Kharkiv, if you're outside the U.S. right now, you may contact us instead via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
If you prefer and you are enrolled for Online Banking, you may also send us a Secure Message so that we can review your account further. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Please submit your questions or concerns and a Representative will be happy to respond shortly.
Hope this helps a bit, Yuliia and we look forward to hearing from you soon!
Kristen P, Mount Laurel
February 24, 2015 12:26:24 PM