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recover it and how could I do to access the internet banking since I do not remember my password thank you very much good afternoon my name is matias at the moment I am living in Peru and I lost the TD Bank card I would like to know how I could do to recover it and how could I do to access the internet banking since I do not remember my password thank you very much
October 25, 2017 04:27:41 PM
In reply to matias, vermont
Hi Matias. Thanks for reaching out to us!
We're sorry to hear that you've lost your debit card and have been unable to access your online banking. We'd be glad to help.
To start, we'd like to try to get you back online. Please click here: https://go.td.com/1eaISlq to log in. Because passwords are case sensitive, first ensure that caps lock has not accidentally been turned on. This is a common reason for online passwords to be unaccepted. If you've confirmed this and your password still has not been accepted, you can use the self-service password reset option. To do this, click the 'Forgot your password?' hyperlink. You'll need to select whether it’s a personal or business account, enter your username, and the last four digits of your social security number. You'll then be asked to answer two of your security questions. Please note that these responses are case sensitive as well. After you've submitted your responses, you'll be able to reset your password.
If your password has been entered incorrectly too many times, your online banking could become locked. Should this occur, we can quickly unlock it for you with a simple phone call. During that call we can reset your password and also move forward in closing your lost debit card, as well as discuss getting a new one ordered for you. To contact us by phone from outside of the United States, please use country code 011 and call 856-751-9000 or call us collect from a landline with operator assistance at 215-569-0518. We have representatives available 24 hours a day, 7 days a week to help.
If you are able reset your password and access your online banking, you can send us your request to close your debit card and order a new one by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope this helps, Matias. We look forward to hearing from you soon!
Candice A, Mount Laurel
October 25, 2017 04:27:55 PM