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April 5, 2015 04:11:19 PM
In reply to Dawn, Greenville
Thanks for your message on TD Helps today, Dawn! We'll be glad to chat with you about your transfer options.
First, if you are located in the U.S. near one of our Stores right now, you are more than welcome to initiate a wire transfer, as we do offer this service.
In order to send an international wire, you'll just need to visit us at any TD Bank Store with the other bank's wiring instructions to begin. For a listing of all of our Stores, please visit http://bit.ly/TDStores. You can also review additional information on sending international wires at http://bit.ly/1oowsYN. Keep in mind that wire transfer fees may apply. For our current Fee Schedule please see here: http://bit.ly/1cTejgt. We would also recommend checking with the other financial institution to obtain information regarding any additional fees for their services.
If it happens that you're in the Caribbean right now, we'd like to provide a few possibilities for receiving the funds there. First, if your account is a joint account, any owner may visit us at a Store to initiate the wire, if one of you is currently located in the U.S. As another option, you may wish to deposit a check from your TD Bank account to a local account you have there. If a wire is still needed, you can then send your wire from that account. Or, feel free to withdraw funds either via ATM or by Visa Cash Advance using your TD Bank Visa Debit card, and then deposit these to your local account if needed.
If you may opt to withdraw funds using either an ATM or a cash advance, please note that daily limits on our Visa Debit cards are $750.00 for ATM withdrawals, and $5,000.00 for cash advances. For additional info, please take a look here: http://bit.ly/1kb17UQ on pages 43-44.
If you are expecting to withdraw more than what is permitted on your daily limit, we can offer a couple of options to request an increase. Please note, in order to have your debit card limit increased you must have a deposit account older than 90 days that is in Normal status and have a sufficient balance to cover the requested amount.
To increase one of the limits on your Visa Debit card, you can send us a written request via fax or Secure Message. You can send the fax to our Fulfillment Team at 856-533-1138, or please log in to your TD Bank Online account at http://bit.ly/1eaISlq and use the Send a Message link after clicking the Customer Service tab. With either method, please include the following information:
• Subject: Limit Increase • Account Number • Debit/ATM Card Number • Your Name • Contact Telephone Number • A Statement indicating to 'Please increase my total daily Visa (or POS or ATM) limit to $X for the day.'• Your Signature (for the fax option only)
Please note, limit increases are temporary and the transaction must be completed the same day that the limit increase is granted. If you are interested in a permanent limit increase or decrease, you must visit your local TD Store location to make the request.
If you have any further questions, you may contact us 24/7 at 888-751-9000. Or, from outside the United States please reach us at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week. The US country code is 1-011.
We hope this provides some help, Dawn. Please let us know if you have other questions and we wish you all the best!
Kristen P, Mount Laurel
April 5, 2015 04:14:08 PM