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daughter in Arizona spending the holidays with her famiuly. I presume that the debit cards were posted to my address in NY. My son told me that he checks the house after he leaves work. Is it possible that you mail the card to my daughter's address up here in Arizona? I take complete responsibility for having you do this. My debit card had expired on Nov. 11, 2014.
Keith, South Jamaica, NY 11434
January 2, 2015 01:37:57 PM
In reply to Keith, South Jamaica, NY 11434
Thanks for connecting with us on TD Helps, Keith. We're sorry to hear about the difficulties you've experienced getting a new card.
For security purposes, in order for us to send a new debit card to an address other than the one listed on your account, we would ask that you send us the request via your Online Banking. Once you're logged in to your account online by clicking here: http://bit.ly/1eaISlq, please send us a secure message. On the left hand side of the page, you should see an option to "Send a secure message" located in the “Message Center”. Please include the following information:
- Account number
- Your name
- Address to where the card should be mailed
- Do you want your card to be sent via Federal Express?
- Please include the following statement “I take full responsibility for the card being mailed to the alternate address.”
Once we receive your message with this information, we will be able to process your request. Please note; your existing debit card will be closed once the new card is issued.
If you are not enrolled for Online Banking, please contact us 24/7 at 888-751-9000 for immediate assistance.
Additionally, if you have access to a fax machine, you may also fax a Letter of Responsibility (LOR) to our Fulfillment Team at 856-533-1138 to have a new card mailed. Email or Fax must include:
-Your first and last name
-Account Number, card number or social security number
-Address card is going to
-Statement: I take full responsibility for card being sent to this alternate address
-Delivery Type – Expedited or Emergency Overnighted
-Signature and date
You should expect to receive your new TD ATM/Visa Debit card in the mail and it may take up to 7-10 business days, depending on the post office.
We hope this helps, and we look forward to your message. Hope you're enjoying your stay in Arizona!
Colleen B, Mount Laurel
January 2, 2015 01:39:19 PM