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active however that account is not mine. it is primary my ex fiancee but i am trying to open my very own account. how can i do that? do i need to have her remove my name off her account? good morning i am trying to open my own td bank account however once i completed my application it routed me to account that was previous active however that account is not mine. it is primary my ex fiancee but i am trying to open my very own account. how can i do that? do i need to have her remove my name off her account?
tarissa, new castle October 19, 2017 12:48:20 PM
1 Response
In reply to tarissa, new castle
Thanks for considering TD Bank for your banking needs, Tarissa! We apologize as you are having trouble with the account opening process, and we are happy to assist you. As the online application is rerouting you back to your prior account, we recommend contacting our Banking Specialists directly, at 888-751-9000 available 24/7. Once connected with a Specialist, we will be happy to help you with opening an individual account. To open an account over the phone, please be sure to have your Social Security number and a valid personal identification such as a Driver's license, State ID, or Passport on hand. You may also open a new account in person at any local TD Bank location. To check out our lobby hours and locations, please check here: http://go.td.com/1f9DSJR. Please also be sure to bring the above listed credentials for identification. To remove signers from an account, we essentially recommend closing the account completely and opening a new account. This protects privacy and confidentiality of your TD Bank accounts. If your account has a zero balance and do not live close to a TD Store, there are several options you can go about closing your account. Your first option is to contact a Banking Specialists at the number mentioned above. You may also send us a secure message via your Online Banking. If you have not enrolled, you may do so by following this link: https://go.td.com/1lU2qfY. You will need your account number, Social Security number, your email address, and your current TD ATM/Debit card. If you run into any problems enrolling, or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Tech Support Specialists. Once you've successfully enrolled, and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Store to close your account. Another option would be requesting your account to be closed by mail. Please mail your written, signed, and notarized request to: TD Bank, N.A. (Home Store Address) (Home Branch Telephone Number) Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. If you are unsure of which Store is your Home Store, feel free to check here: http://go.td.com/1f9DSJR. We hope this helps Tarissa, and we wish you the best of luck!
Alara B, Mount Laurel October 19, 2017 12:48:38 PM
